Privacy Policy

Effective Date: [01-01-2025]

Winmatch (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access our website, mobile applications, and related services (collectively, the “Platform”). By using Winmatch, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Winmatch collects various types of personal and non-personal information to provide an optimal gaming experience.

1.1 Personal Information

When you register or interact with our Platform, we may collect the following personal information:

  • Identity Information: Full name, date of birth, gender.

  • Contact Information: Email address, phone number, residential address.

  • Account Information: Username, password, payment details, transaction history.

  • Verification Data: Government-issued ID, proof of address (where required for compliance).

1.2 Non-Personal Information

We collect non-personal data that does not directly identify you but helps improve our services:

  • Device Information: IP address, browser type, operating system, and device model.

  • Usage Data: Pages visited, time spent on the Platform, game preferences, and betting history.

  • Cookies and Tracking Technologies: Data collected through cookies, pixels, and analytics tools to enhance user experience.

2. How We Use Your Information

We process your personal information to:

  • Provide and Improve Services: Enable account registration, facilitate payments, and enhance user experience.

  • Verify Identity: Ensure compliance with legal and regulatory requirements.

  • Personalize User Experience: Recommend games and promotions based on your interests.

  • Ensure Security: Detect fraudulent activity, prevent unauthorized access, and maintain data integrity.

  • Marketing and Communication: Send promotional emails, newsletters, and service updates (with user consent).

  • Legal Compliance: Meet obligations related to anti-money laundering (AML), responsible gaming, and data protection laws.

3. Data Sharing and Disclosure

Winmatch does not sell, rent, or trade your personal information to third parties. However, we may share your data under specific circumstances:

3.1 With Service Providers

We partner with third-party vendors to provide services such as:

  • Payment Processing: Banks, e-wallet providers, and payment gateways.

  • Customer Support: Live chat, email, and call center services.

  • Marketing and Analytics: Advertising platforms, data analytics providers, and SEO partners.

3.2 Legal and Regulatory Compliance

We may disclose your data to regulatory authorities, law enforcement, or government agencies when required to:

  • Comply with legal obligations and court orders.

  • Enforce our terms and conditions.

  • Investigate fraud, money laundering, or security threats.

3.3 Business Transfers

In the event of a merger, acquisition, or sale, your data may be transferred to the new entity. We will notify users if such changes impact their privacy rights.

4. Data Security Measures

We implement stringent security protocols to protect user data from unauthorized access, loss, or misuse:

  • Encryption: Data is encrypted using SSL/TLS technology for secure transmission.

  • Access Control: Only authorized personnel can access sensitive user data.

  • Regular Audits: Security assessments and compliance checks are conducted periodically.

  • Fraud Prevention: AI-driven fraud detection systems monitor suspicious activities.

Despite these efforts, no system is 100% secure, and users should take precautions, such as using strong passwords and enabling two-factor authentication.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and track Platform usage:

5.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality (e.g., login authentication).

  • Performance Cookies: Analyze site traffic and improve performance.

  • Marketing Cookies: Deliver personalized advertisements and promotions.

  • Preference Cookies: Remember user settings and preferences.

5.2 Managing Cookies

Users can control cookie settings through browser preferences. However, disabling cookies may affect the functionality of certain features.

6. User Rights and Choices

Winmatch respects user rights regarding their personal data. You have the following rights:

6.1 Right to Access

You can request a copy of the personal data we hold about you.

6.2 Right to Rectification

You may correct inaccurate or incomplete information in your account settings.

6.3 Right to Erasure (“Right to Be Forgotten”)

Users can request the deletion of their personal data, subject to legal and regulatory requirements.

6.4 Right to Restrict Processing

You may request to limit how we use your personal data under specific conditions.

6.5 Right to Data Portability

Users can request a structured, machine-readable copy of their data for transfer to another service provider.

6.6 Right to Object

You can opt out of direct marketing communications and data processing based on legitimate interests.

To exercise any of these rights, contact our Data Protection Officer (DPO) at [insert contact details].

7. Data Retention Policy

Winmatch retains personal data only for as long as necessary to:

  • Provide our services and fulfill transactions.

  • Comply with legal and regulatory requirements.

  • Resolve disputes and enforce our agreements.

Once data is no longer needed, we securely delete or anonymize it.

8. Cross-Border Data Transfers

As an international platform, Winmatch may store and process data in multiple countries. We ensure that data transfers comply with applicable laws through:

  • Standard Contractual Clauses (SCCs).

  • Adequacy decisions by regulatory bodies.

  • Industry-standard security measures.

9. Third-Party Links and Services

Our Platform may contain links to external websites or third-party services. Winmatch is not responsible for the privacy practices of these third parties. Users are advised to review their privacy policies before sharing personal data.

10. Children’s Privacy

Winmatch does not permit individuals under the age of 18 (or the legal age in your jurisdiction) to use our services. We do not knowingly collect personal information from minors. If we discover that a minor has provided data, we will take immediate steps to delete it.

11. Marketing and Promotional Communications

Winmatch may send promotional offers and service updates via:

  • Email marketing campaigns.

  • SMS notifications.

  • Push notifications.

Users can manage their marketing preferences through account settings or by opting out via the unsubscribe link in emails.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect new legal requirements, security updates, or business changes. Any modifications will be posted on our website, and significant changes may require user consent.

How We Notify Users of Changes

  • Email notifications for major updates.

  • Prominent banners on the Platform.

  • Direct notifications in user accounts.

13. Contact Information

For questions about this Privacy Policy or data protection concerns, contact us.